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Welcome to the Totally Keyboards Support Center

Our HelpDesk is monitored Monday - Friday, from 9am to 5pm PST. If you cannot find the answer to your question below please email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

If you submit a new request or add a comment to an existing request outside of those hours, we will respond by the next business day.



For instant solutions to common issues, please click one of the links below

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You can go to the lesson pages from the Lessons link up top or use the search box.

First please make sure you have updated your computer with the latest updates. We recommend using FireFox internet browser latest version. Get FireFox Here

If you are having problems playing the lessons you should update your flash player here Then restart your browser and login again if needed then try again.

If you are using FireFox and have updated your flash and are still having problems you will want to try using the controls below the video player.

Totally Keyboards online guitar lessons are streaming lessons only. You pay for streaming access only. Downloading or attempting to download the videos is a violation of your agreement with Totally Keyboards. You will be banned at a minimum if we find you trying to download the videos. If you are unable to download the videos it is because we are blocking this on purpose. Remember our guitar teachers work very hard to make quality lessons. They don't just sit down in front of a camera and start teaching. Hours of work goes into each lesson!

Our videos do not fully load before playing. If you are trying to fast forward to far ahead the video will need to start loading again from that point. This is normal and part of the security of the site.

Thank you,
Totally Keyboards

To Suggest A Lesson click here

Please visit the forum for lesson related questions or comments of any type. Click here to go to the forum.

The support area is for technical help only. Non-support entries received here will be redirected to the forum.

Examples of valid support tickets:

-Can't login
-Problem using site

This will help you get your message to the right place for the best result. Thanks

Hi,

If your subscription expires or if you need to update your billing information you can do the following to update/re-activate your subscription:
1. login to the site.
2.Go here http://www.totallykeyboards.com/amember/member.php
3. click the "Update CC info" link at the top or if there is no link order a new subscription.
Your current locked in pricing will be there.

Free Beginners Course
Forum
Community
Recommend A Lesson
Lesson Previews

Scroll down to the bottom of this support page. Click on clear cookie, restart browser, and login again. Now your login will be set with the new access level on your computer.
Hi,

Canceling your account is easy and you can do so at any time.

1. login to the site.

2.Go here http://www.totallykeyboards.com/amember/member.php

3. At the bottom of this page you will see your subscription payments. You will see a cancel link. Click it. Your subscription is canceled and you will not be billed again. If you are within your first 15 days and want a refund you must create a support ticket explaining you canceled your account, why, and you want a refund.

Scroll down to the bottom of this support page. Click on clear cookie, restart browser, and login again. This will clear out any problematic cached login info causing the issue.
Scroll down to the bottom of this support page. Click on clear cookie, restart browser, and login again.

As stated during the checkout process subscriptions are a recurring fee. Depending on the subscription you selected you will be automatically re-billed at the end of that subscription. If you do not wish to remain a member and would like to cancel just let us know by submitting a ticket and we will assist you promptly. DO NOT call your credit card company to do a charge back or dispute with paypal. We will handle promptly for you. Failure to allow us to provide you satisfactory service on this issue may prohibit you from returning in the future. We take customer service seriously and will take care of any issues you have.

Totallykeyboards.com ("TOTALLY keyboards, LLC") strives to offer its visitors the many advantages of Internet technology and to provide an interactive and personalized experience. We may use Personally Identifiable Information (your name, e-mail address, street address, telephone number) subject to the terms of this privacy policy. We will never sell, barter, or rent your email address to any unauthorized third party. Period.

How we gather information from users

How we collect and store information depends on the page you are visiting, the activities in which you elect to participate and the services provided. For example, you may be asked to provide information when you register for access to certain portions of our site or request certain features, such as newsletters or when you make a purchase. You may provide information when you participate in sweepstakes and contests, message boards and chat rooms, and other interactive areas of our site. Like most Web sites, TOTALLY keyboards, LLC also collects information automatically and through the use of electronic tools that may be transparent to our visitors. For example, we may log the name of your Internet Service Provider or use cookie technology to recognize you and hold information from your visit. Among other things, the cookie may store your user name and password, sparing you from having to re-enter that information each time you visit, or may control the number of times you encounter a particular advertisement while visiting our site. As we adopt additional technology, we may also gather information through other means. In certain cases, you can choose not to provide us with information, for example by setting your browser to refuse to accept cookies, but if you do you may be unable to access certain portions of the site or may be asked to re-enter your user name and password, and we may not be able to customize the site's features according to your preferences.

What we do with the information we collect

Like other Web publishers, we collect information to enhance your visit and deliver more individualized content and advertising. We respect your privacy and do not share your information with anyone.

Aggregated Information (information that does not personally identify you) may be used in many ways. For example, we may combine information about your usage patterns with similar information obtained from other users to help enhance our site and services (e.g., to learn which pages are visited most or what features are most attractive). Aggregated Information may occasionally be shared with our advertisers and business partners. Again, this information does not include any Personally Identifiable Information about you or allow anyone to identify you individually.

We may use Personally Identifiable Information collected on TOTALLY keyboards, LLC to communicate with you about your registration and customization preferences; our Terms of Service and privacy policy; services and products offered by TOTALLY keyboards, LLC and other topics we think you might find of interest.

Personally Identifiable Information collected by TOTALLY keyboards, LLC may also be used for other purposes, including but not limited to site administration, troubleshooting, processing of e-commerce transactions, administration of sweepstakes and contests, and other communications with you. Certain third parties who provide technical support for the operation of our site (our Web hosting service for example) may access such information. We will use your information only as permitted by law. In addition, from time to time as we continue to develop our business, we may sell, buy, merge or partner with other companies or businesses. In such transactions, user information may be among the transferred assets. We may also disclose your information in response to a court order, at other times when we believe we are reasonably required to do so by law, in connection with the collection of amounts you may owe to us, and/or to law enforcement authorities whenever we deem it appropriate or necessary. Please note we may not provide you with notice prior to disclosure in such cases.

Affiliated sites, linked sites and advertisements

TOTALLY keyboards, LLC expects its partners, advertisers and affiliates to respect the privacy of our users. Be aware, however, that third parties, including our partners, advertisers, affiliates and other content providers accessible through our site, may have their own privacy and data collection policies and practices. For example, during your visit to our site you may link to, or view as part of a frame on a TOTALLY keyboards, LLC page, certain content that is actually created or hosted by a third party. Also, through TOTALLY keyboards, LLC you may be introduced to, or be able to access, information, Web sites, features, contests or sweepstakes offered by other parties. TOTALLY keyboards, LLC is not responsible for the actions or policies of such third parties. You should check the applicable privacy policies of those third parties when providing information on a feature or page operated by a third party

While on our site, our advertisers, promotional partners or other third parties may use cookies or other technology to attempt to identify some of your preferences or retrieve information about you. For example, some of our advertising is served by third parties and may include cookies that enable the advertiser to determine whether you have seen a particular advertisement before. Other features available on our site may offer services operated by third parties and may use cookies or other technology to gather information. TOTALLY keyboards, LLC does not control the use of this technology by third parties or the resulting information, and is not responsible for any actions or policies of such third parties.

You should also be aware that if you voluntarily disclose Personally Identifiable Information on message boards or in chat areas, that information can be viewed publicly and can be collected and used by third parties without our knowledge and may result in unsolicited messages from other individuals or third parties. Such activities are beyond the control of TOTALLY keyboards, LLC and this policy.

Children

TOTALLY keyboards, LLC does not knowingly collect or solicit Personally Identifiable Information from or about children under 13 except as permitted by law. If we discover we have received any information from a child under 13 in violation of this policy, we will delete that information immediately. If you believe TOTALLY keyboards, LLC has any information from or about anyone under 13, please contact us at the address listed below.

Contacting Us.

We can be reached by contacting:

TOTALLY keyboards, LLC

Send us a support ticket

Changes to this Policy

TOTALLY keyboards, LLC reserves the right to change this policy at any time. Please check this page periodically for changes. Your continued use of our site following the posting of changes to these terms will mean you accept those changes. Information collected prior to the time any change is posted will be used according to the rules and laws that applied at the time the information was collected.

Governing law

This policy and the use of this Site are governed by law. If a dispute arises under this Policy we agree to first try to resolve it with the help of a mutually agreed-upon mediator in the following location: Los Gatos, CA. Any costs and fees other than attorney fees associated with the mediation will be shared equally by each of us.

If it proves impossible to arrive at a mutually satisfactory solution through mediation, we agree to submit the dispute to binding arbitration at the following location: Los Gatos, CA under the rules of the American Arbitration Association. Judgment upon the award rendered by the arbitration may be entered in any court with jurisdiction to do so.

TOTALLY keyboards, LLC is controlled, operated and administered entirely within . This statement and the policies outlined herein are not intended to and do not create any contractual or other legal rights in or on behalf of any party.

First make sure you are logged in. If you are logged in you will see a message in the upper right corner of the screen and a logout link. You must be at the top so scroll up if needed to see it.

If you are logged in and video is not playing well or at all then try upgrading your flash player then restart your browser and try again.

http://get.adobe.com/flashplayer/

If you are still having problems please make sure you have the latest updates installed for your browser.

If you are still unable to get video to work please create a support ticket.

Let us know the following:

What video will not play

Did you try other videos?

Did other videos work for you?

What browser are you using?

Did you update your flash player and browser updates?

Will it work in a different browser? (For example if you use internet explorer, install and try Fire Fox, etc...)

Support Notices