To connect Arlo and Arlo pro cameras directly to the internet you need Arlo Base Station. Try to reset your base station and reset the internet connection. As the Base Station is responsible for proper functioning of Arlo cameras. You need to check for the internet connectivity and functioning of the base station. Even after multiple attempts still not able to Reset Arlo Base Station and looking for immediate help for the technical assistance related to it. Make a call at +1-888-352-3810 for proper guidance and further assistance.